CAPPA Seminar: Managing with Clarity

  • 24 Jan 2019
  • 8:30 AM - 4:00 PM
  • University of Calgary, Downtown Campus, 906 - 8th Ave. SW, Calgary



CAPPA Seminar: Managing with Clarity

Thursday, January 24, 2019

8:30 am – 4:00pm

Venue: University of Calgary, Downtown Campus, 906 – 8th Ave. SW, Calgary, AB

Check lobby screen for event room number.

Day of Registration: 7:45 – 8:15

Meals provided: Light breakfast snack, morning coffee break, Lunch, afternoon coffee break

Please advise of any dietary restrictions


This one day interactive workshop equips managers to address the issues involved in managing through times of uncertainty with a focus understanding the issues and implementing new ways of working. Managers need to develop the skills necessary to create their own clarity, for their own benefit and that of their teams.


All leaders who work in environments where change is a constant and those who seek the ability to create clarity for their teams which leads to improved decision making and prioritization of work.


By the end of this workshop, participants will be able to:

  • Understand the implications of uncertainty at work for themselves and their teams
  • Create workplace clarity with a vision for the team and effective stakeholder management
  • Make effective decisions that can be explained to others
  • Apply creative techniques to develop new solutions

Work productively with their teams to handle situations of complexity and uncertainty.


  • Implications of optimism and pessimism
  • Creating your own clarity through establishing vision for your team
  • Building further clarity through identifying, analyzing and prioritizing stakeholders
  • Making effective decisions including the distinction between assumptions and truth
  • Systematic and creative problem solving
  • Managing change

The real power of effective communication


1. Uncertainty in business


·        The challenge of uncertainty

·        The implications of optimism and pessimism

·        Belief systems and their impact on behaviour

·        Confronting complexity and uncertainty

2. Creating your own certainty


·        Understanding the landscape of clarity

·        Creating a vision for your team

3. Building further clarity

Identifying your stakeholders

·        Analysing your stakeholders

4. Engaging with your stakeholders


·        Prioritizing your stakeholders

·        Understanding what stakeholders want

·        Meeting the needs of your stakeholders

5. Making effective decisions at work

·        The danger of making assumptions

·        The value of knowing the truth

·        Making decisions with others

·        Solving problems systematically


6. Solving problems creatively


·        The real value of habits

·        Taking a fresh look

·        Creating a headline

·        Opening up the options

·        Closing down the decision

7. Managing change


·        Managing the forces for change

·        The interplay of attitude and energy

·        Anticipating the reaction curve

·        Managing resistance

·        The manager’s role

8. Working with others under uncertainty


·        Times to decide and consult

·        The real power of effective communication

·        Building understanding, making suggestions and disagreeing effectively

·        Working with your team

Testimonial from the  June 14, 2018 Seminar:

“Chris kept us engaged all day”

“He is an excellent speaker and had great stories and insight into our issues”


Chris Wyman 

Chris is VP, Learning and Development with MDA Training Inc. Previously Chris held the role of Director of Internal Audit at a Canadian financial institution. Chris has experience with corporate governance, risk and compliance. He also has operational experience in commercial, private and retail banking.

Chris is a CPA (CMA). He is also a Certified Internal Auditor, a Certified Risk Management Assurance Professional and is accredited by the Institute of Internal Auditors to facilitate IIA Courses.

MDA Training is one of the world’s leading management development and training services providers. MDA Training works with organizations to enhance the commercial skills of managers and team members.


Members $398 plus GST 

Non-members $478 plus GST

Non-member plus new CAPPA membership $547 plus GST

Please note there are no walk-up onsite registrations.

Registration deadline: Noon, January 18, 2019

Cancellation policy:

Cancellations must be received by email to in order to cancel event registration.

The following refund policy applies to this event:

Full refunds will be given if cancellation to CAPPA occurs prior to midnight on January 8, 2019

A 50% refund will be given if cancellation to CAPPA occurs prior to midnight on January 15, 2019

Refunds will not be given after January 15th.

A $20 administration fee is applies to full and partial refunds.

Registration, however, may be transferred to another attendee without an administration fee. Please notify CAPPA of the transfer to another attendee. The original registrant would be responsible to sort the payment out offline with the new attendee.

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